Global Tech Support
Fast Delivery
Industry Leading Warranty
ISO13031 Coupler Compliant

Customer Support Apprenticeship

Customer Support Apprenticeship

The candidate: 

We are looking to recruit a Customer Support Apprentice. This is an exciting opportunity for an individual with a “can do” attitude looking to join a successful, progressive company that is a leading manufacturer of buckets, quick couplers and other earthmoving attachments.  


To be successful, you will need to demonstrate a commitment to working as part of a team and have a flexible, logical and analytical approach to problem solving. You must be punctual, reliable and have a keen willingness to learn. 


The role: 

We will provide you with the right skills and experiences to further your career with the support you need to perform to your full potential.  


You will learn: 

  • Providing world class service to both internal and external customers  
  • Managing a significant number of incoming telephone calls and internet enquiries from customers for various reasons 
  • Taking orders for product and spare parts, resolving enquiries efficiently and providing information 
  • Developing and maintaining strong customer relationships with key account customers  
  • Processing, checking and monitoring the progress of orders for products and spare parts on our electronic system – ensuring accuracy of parts, prices and delivery requirements  
  • Processing Proforma payments/Credit Card orders 
  • Raising and delivering customer quotations 
  • Updating the CRM system and Customer Profiles to the required standard to maintain accurate records 
  • Processing returns from customers efficiently 
  • Working with various areas of the business ensuring smooth delivery of products 
  • Supporting the sales representatives with updates on orders and enquiries 


You will attend College (TDR) for the day release element of the programme. 



You will ideally have GCSE grades A-C in English, Maths and ICT. 


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